PlugServices
Frequently Asked Questions
Open any event, choose your ticket type and quantity, add to cart, and check out. You'll get an emailed QR ticket instantly on the live site.
No. Your ticket is a QR code sent to your email — just show it on your phone at the door. You can print it if you prefer.
Credit and debit cards (Visa, Mastercard, Amex) via our secure Stripe checkout, in CAD or USD. Some organizers also accept Interac e-transfer — this is noted on the event page.
Yes. Payments are processed by Stripe. Your card details go straight to Stripe and are never stored on our servers, and the site runs over encrypted HTTPS.
Yes. Many events offer Couple, VIP Table, or group tiers (for example, the Ottawa White Party has Single, Couple and Door tickets). Pick the tier that fits and set the quantity.
If an event is cancelled you get a full refund of the ticket price. Individual refunds are at the organizer's discretion and must usually be requested at least 7 days before the event. See our Refund Policy.
Check your spam/promotions folder first. Still missing? Contact us with your name and order number and we'll resend it.
Some events do — the White Parties and Summer Brunch are all-white, for example. Any dress code is shown clearly on the event page.
Use the Sell Tickets form — add your event details, ticket tiers, and poster. Your event publishes automatically — no manual approval needed — with its own event page and photo gallery.
Nothing. Listing is free and there is a 0% fee per ticket (bank processing fees may apply). PlugServices is free for African events — we may review pricing at a later date.
Ticket sales are collected through Stripe and paid out to your bank account on a rolling schedule. Payout timing is confirmed when your event goes live. Fees are 0% — free for African events (bank processing fees may apply).
Any African diaspora event — Afrobeats nights, comedy shows, cultural festivals, business conferences, national-day celebrations, galas, brunches, food & business expos, and more. We are not nightlife-only.
Yes. Create as many tiers as you like — Early Bird, General, VIP, Couple, Door, or VIP Tables — each with its own price and quantity.
Yes. Published events get bilingual (EN/FR) promotion across our channels and email marketing to the diaspora audience. We can also provide on-site support (sound, stage, staffing).
Each ticket carries a unique QR code. On the live platform you scan attendees with the ticketing app for fast, fraud-resistant check-in.
Yes. We list events across Canadian and US cities — Calgary, Edmonton, Ottawa, Toronto, Montréal, New York City, Atlanta, Houston, Denver, Las Vegas and more — and accept CAD and USD.