Last updated: August 20, 2026. PlugServices is operated by Plug Trading Services Inc. This page covers how we handle your data, the terms of using PlugServices, and our ticket refund policy.
PlugServices ("we", "us") is the event & ticketing platform of Plug Trading Services Inc., a Canadian company. We respect your privacy and protect your personal information in accordance with applicable Canadian and U.S. privacy laws. Nous respectons votre vie privée.
We share only what is necessary: attendee names with the organizer of the event you are attending, payment details with the payment processor, and technical data with the service providers who host and run the site. We never sell your personal information.
You may access, correct, or request deletion of your personal information, and withdraw marketing consent, at any time — email hello@plugservices.ca or simply reply "unsubscribe" to any of our emails. Requests are honoured promptly.
The site is served over SSL/TLS encryption, and access to attendee data is limited to the organizer of your event and our operations team. We keep order records only as long as needed for ticketing, accounting, and legal obligations, then delete or anonymize them.
We use essential cookies to run the site and optional analytics cookies. You can decline non-essential cookies via the consent banner.
Error monitoring. To find and fix problems on the site, we use an error-monitoring service (Sentry) that records the technical details of a failure — the error message, the page it happened on, and the browser type. It is configured not to collect your IP address, and any name, email address or ticket code is removed before a report is sent. It records only errors, never a recording of what you do on the page. This data is processed on our behalf by our service provider and is never used to build a profile of you or sold to anyone.
Promoter links. Many events are promoted by community members who share a link of their own, and organizers pay them for the tickets those links bring in. If you arrive through one of these links, we store a single short code (for example MARIE) in a first-party cookie named plug_ref for 30 days, so the right person is credited when you buy. That cookie holds nothing else: no name, no email, no identifier, and nothing that identifies you anywhere other than on this site. It is never shared with anyone else, never used to build a profile of you, and never read by any third party. Organizers see counts and sales totals for each of their promoters — never who bought what through which link. Clearing your cookies removes it, and declining it changes nothing about your ticket, your price, or your order.
You receive a full refund of the ticket price, issued automatically to your original payment method. We start refunds within 2 business days of the cancellation being confirmed; card refunds typically land in 5–10 business days, Interac e-Transfer refunds within 3 business days. You do not need to submit a request — but if 10 business days pass and you have not been refunded, email hello@plugservices.ca with your order number and we will resolve it.
Your ticket is automatically valid for the new date — you do not need to do anything. If the new date, time or venue does not work for you, you may request a full refund within 14 days of being notified of the change, or up to the new event date, whichever comes first.
Tickets are generally non-refundable for change of mind, because organizers commit to venue and catering costs on the strength of ticket sales. Where an organizer chooses to allow them, change-of-mind refunds must be requested at least 7 days before the event. The refund terms for each event are set by that event's organizer and shown on the event page where they differ from this policy.
If something has gone wrong, contact us first — email hello@plugservices.ca with your order number and we will respond within 2 business days. Most issues are resolved faster this way than through your bank. If you file a chargeback, we will provide the payment processor with the order record, the ticket delivery confirmation and the check-in log for that ticket. A ticket that was scanned at the door is evidence the service was delivered. Filing a fraudulent chargeback on a ticket you used may result in your account being blocked from future purchases.
Email hello@plugservices.ca from the address on the order, with your order number and a one-line reason. We acknowledge within 2 business days. Approved refunds return to the original payment method — we cannot refund to a different card or account.
PlugServices charges a 0% platform fee on ticket sales. That is the real number, not a promotional rate — we do not take a cut of your ticket revenue and we do not add a hidden service fee to your buyers' checkout.
What is not free is card processing. Card payments are processed by Stripe, which charges its standard transaction fee (currently around 2.9% + $0.30 per transaction in Canada — Stripe sets this rate, not us, and it is deducted before payout). Tickets paid by Interac e-Transfer carry no processing fee.
PlugServices is funded by Plug Trading Services Inc. and earns revenue from sponsorships, partner placements and paid promotion (see our Partners page). If that ever changes and a platform fee is introduced, every organizer will be told in writing before it applies to a single ticket, and events already on sale will be honoured at 0%.
Questions about any of this? Contact hello@plugservices.ca.