Every ticket you buy on PlugServices comes with these promises. They are the same ones written in our refund policy, said plainly.
If an event is cancelled and not rescheduled, you get 100% of your ticket price back, sent by PlugServices to the card or account you paid with. You do not chase the organizer, and you do not need to ask. We start refunds within 2 business days of the cancellation.
Your ticket stays valid for the new date. If the new date, time or venue does not work for you, ask for a full refund within 14 days of being told about the change, or up to the new date, whichever comes first.
Every ticket arrives as a scannable QR code the moment your payment clears. It is also in your ticket wallet, where you sign in with just your email.
Something went wrong? Email hello@plugservices.ca with your order number. We answer within 2 business days, and most problems are solved faster this way than through your bank.
Can't go? Give your ticket to a friend for free. Reselling above face value is not allowed on PlugServices, so prices stay fair for the community.
Every organizer has a public page with their events. A green tick means PlugServices checked who they are, and reviews come only from people who held a ticket.
Only tickets bought through PlugServices are covered. We cannot check or guarantee a ticket bought from someone else, so buy from the event's PlugServices page. Change-of-mind refunds depend on the organizer and are shown on the event page when allowed. The full rules, including timings and what happens with chargebacks, are in the refund and cancellation policy.